Privacy Policy

UnpackmyMove is committed to protecting your privacy. This Privacy Policy, together with our accompanying terms and conditions, governs the use, processing and storage of the personal information UnpackmyMove collects from you through your use of www.unpackmymove.coza (“the Website”). By continuing to use the Website, you consent to the data practices described in this statement.

UnpackmyMove Limited is the data controller. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the company directors using the details set out below.

We will comply with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Your Personal Information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity and contact information, such as your e-mail or IP address, name, home or work address, age, telephone number and financial information. We collect this information when you apply for a product or service displayed on the Website.
  • Anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.
  • Technical information including the following: your internet protocol (IP) address, browser type, domain names, access times and referring website addresses. This information is used by UnpackmyMove for the operation of the service it provides to you, to monitor and maintain the quality of such service and to provide general statistics regarding use of the Website.
  • Profile information including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

This website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. UnpackmyMove encourages you to review the privacy statements of websites you choose to link to from the Website so that you can understand how those websites collect, use and share your personal information. UnpackmyMove is not responsible for the privacy statements or other content on websites outside of the Website or how your personal information may be collected and used by such websites.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Collection of your Personal Information

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • create an account on our Website;
    • subscribe to our service;
    • participate in discussion boards or other social media functions on our Website;
    • request marketing to be sent to you;
    • enter a competition, promotion, survey or question and answer sessions; or
    • give us some feedback or report a problem with our Website
  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see details of our cookie policy below for further details

Use of your Personal Information

UnpackmyMove collects and uses your personal information to effectively operate the information and services provided through the Website, which will include us providing your personal information and requirements to third party partners to allow them to contact you to provide you with quotations and/or provide you with the products or services that you seek. Please note that the third party provider may have their own privacy policy (which will be different from ours), which you should read carefully.

UnpackmyMove may also share any of your personal information with trusted partners (see details in the Glossary) to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. UnpackmyMove also collects and uses your personal information for the following marketing purposes:

  • to inform you of other products or services available from UnpackmyMove and its affiliates (see details in the Glossary);
  • to contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered
  • to contact you on behalf of trusted partners about a particular offering that may be of interest to you; and
  • to provide your information to trusted partners so they can contact you about a particular offering that may be of interest to you.

You have the right to notify us that you do not wish for us to use your data for the marketing purposes listed above. If you wish to do this, you can do so by ‘not’ choosing to use the forms UnpackmyMove uses to collect your data. Alternatively, you can also notify us any time by contacting us to inform us that you do not wish for your personal information to be used for these marketing purposes at

UnpackmyMove keeps track of the websites and pages you visit within UnpackmyMove, in order to determine what UnpackmyMove services are the most popular. This data is used to deliver customised content and advertising within UnpackmyMove to customers whose behaviour indicates that they are interested in a particular subject area.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Lawful Basis for Using your Personal Information

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Where UnpackmyMove stores your Personal Information

UnpackmyMove will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where UnpackmyMove has given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. UnpackmyMove requests that you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. The Website is served over HTTPS, protected by an Extended Validation Certificate by default to protect your data. Although UnpackmyMove endeavours to protect your personal data, UnpackmyMove cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

Disclosure of Personal Information

UnpackmyMove may disclose your personal information without your permission to third parties if:-

  • UnpackmyMove sells or buys any business or assets (in which case UnpackmyMove may disclose your personal data to the prospective seller or buyer of such business or assets);
  • UnpackmyMove, or substantially all of its assets, are acquired by a third party (in which case your personal information will be one of the transferred assets);
  • UnpackmyMove is required to do so by law; or
  • UnpackmyMove, acting in good faith, believes that such disclosure is necessary to:-
    • conform to the edicts of the law or comply with any legal proceedings served on UnpackmyMove;
    • protect and defend the rights or property of UnpackmyMove; or
    • act under exigent circumstances to protect the personal safety of users of UnpackmyMove or the public generally.


The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise UnpackmyMove pages, or register with UnpackmyMove through the Website, a cookie helps UnpackmyMove to recall your specific information on subsequent visits. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the UnpackmyMove features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit

The Website uses the following cookies:-

Google Analytics: These cookies allow us to see information on user website activities including, but not limited to, page views, source and time spent on websites. The information is depersonalised and displayed as numbers. UnpackmyMove do not process this information to identify users. This will help to protect your privacy. In using Google Analytics, UnpackmyMove can see what content is popular on the Website and strive to give you more of the things you wish to see and use. These cookies are also used with Google Adwords and DoubleClick. UnpackmyMove is able to see which pages helped lead to contact, register and quote form submissions. This allows UnpackmyMove to make better use of our paid search budget. UnpackmyMove uses remarketing code to log when users view specific pages, allowing us to provide targeted advertisingacross the internet. You can read more about Google Analytics cookie usage on their information page: If you would like to opt out of interest based advertising, you can learn more about this here:

Zend Chat: These cookies are used by our live chat module and are used to keep track of your conversation so that you can continue to use the website whilst being helped by our staff.

PHPSESSID, CraftSessionId: These cookies are used to store your local session. This is to ensure you don’t lose data between page submissions.

CookieConsent: This cookie is dropped after a user has closed the notice about our site using cookies. This is only used to remember not to show the notice after a user has already granted consent.

cmmreferer: This cookie is dropped when first landing on the site, to tell us where our traffic is generated from.

affiliate, aff_asset: We run an affiliate scheme to allow businesses within the sector to use our engine for their users. These cookies are used to keep track of how much traffic they send to our website.

signup: This cookie is dropped when a user logs in to our portal and asks the site to remember them. It is used to store their session and allow them to remain logged in without having to re-enter their password

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your information: see below for further information.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Save Time and Money on Your Move
Need Help? Chat with us